FREQUENTLY ASKED

QUESTIONS


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+ WHAT SIZE AM I?

As with every brand, our sizes will fit a little differently to everyone else. We tried hard to keep our sizes consistent with other brands you know and love.

UK6 - X-Small

UK8 - Small

UK10 - Medium

UK12 - Large

UK14 - X-Large


+ HOW SHOULD I CARE FOR MY SKIMMED MILK?

We reccommend keeping all milk and dairy free alternatives in the fridge...

For your fabulous new active wear, we suggest:

  • Wash light and dark colours seperately (ideally keep similar colours together).
  • As with all garments, please allow for a small amount of dye transfer.
  • Use a cool 30 degree wash.
  • Avoid use of fabric softeners. The use of fabric softeners can stop the benefits of our carefully selceted fabrics from working.
  • Use a cool iron. Please do not iron over logo or heat transferred text.

+ SHIPPING

Once you have completed your order with skimmed milk, we will aim to process your order and have your products shipped within 1 working day. At peak times, there may be a delay. Orders placed after 2pm will begin being processed on the next working day. Please note Saturday and Sunday and UK public holidays are not counted as working days.

Once shipment has been made we will email you with confirmation that your purchase is on its way. You will also be able to track your order via your online account.

SHIPPING COSTS

Shipping costs depend on where you live in the world.

UK – the cost is £4.50 for orders under £65. Orders over this will be free.

Rest of the World - £10 for all order values.

We currently use Royal Mail 48 hours tracked service. You will be given a tracking number to check where your purchase is when it has been shipped. Delivery times after shipment are

UK: 1 to 2 working days.

Europe: 3 to 5 working days.

Rest of the World: 5 to 7 working days.

Please note once the goods have been despatched, we can not alter the delivery address.

CUSTOMS AND IMPORT FEES

As all orders are shipped directly from the London. You may depending on where you live be susceptible to incurring customs fees. These fees will be charged once the package has reached the destination country.

You as the customer are liable for all import duties, customs and local taxes charged by the country you live in. Payment of these fees is necessary to release your order from customs.

The total of your order as displayed on the checkout does include any additional duties required. The carrier will inform you of any additional duties if required.

If you choose to refuse the customs fee and the parcel is returned back to Skimmed Milk, a shipping and handling fee may be deducted from your refund.


+ RETURNS AND EXCHANGES

If you are not entirely happy with your skimmed milk purchase, then we are happy to exchange or refund your purchase or exchange with no quibble as long as the following apply:

Your items are unworn and in resalable condition.

Have the original swing tags still attached

You order makes it back to us within 28 days of delivery.

If all the above apply then simply follow the return instructions enclosed with your order. If you have lost your paperwork, email us at please contact us at hello@skimmedmilk.london and we will send out a duplicate.

Please send your order back to us on time. We suggest using a tracked service so you can see where you parcel has been. We can't accept any liability for lost or delayed items that are sent back to us.

Once the product has been received by us, you will be notified by email. Once the return has been inspected and approved you will either by notified that a replacement has been sent or a credit has been made. Any credit made will be to your original means of payment.

If you have a fault with your garment, please contact us at hello@skimmedmilk.london

None of the above affects you statutory rights.


+ DOES SKIMMEDMILK WHOLESALE?

In a word, yes! We are always looking for new third party stockists to carry our product and share our journey. Whether you are a local to us in London or from further afield, we would love to hear from you.

Please email us at hello@skimmedmilk.london


+ WANT TO FEATURE OUR PRODUCT?

We are more than happy to loan out product for fashion shoots, editorials or even to help create that perfect Instagram shot. Just drop us a brief at hello@skimmedmilk.london and we will see what we can do.


+ BECOME A BRAND AMBASSADOR?

Here at Skimmed Milk, we are looking for all types ambassadors to partner with to help share our story.

How the programme works:

Skimmed Milk Ambassadors will receive a custom code for online purchases for their personal use only. With the code, Ambassadors will receive a gift of up to 50% off their online purchases during their tenure as an Ambassador. We also offer a cross promotion for You, Your Gym. Studio or Service via our social media channels.

For the Personal Trainers…

Are you constantly training others hard at the gym and always burning through your current training wear? Do you have abs and glutes other would kill for?

Skimmed Milk are looking for PT’s who spend their lives in training wear and can champion the Skimmed Milk brand. Send us 150 words about yourself and what you can do for Skimmed Milk along with a photo and links to your social channels and we can take it from there.

For the Teachers…

If you’re a passionate, influential yoga teacher who’s an active leader in the community, you might be a perfect fit for the Skimmed Milk Ambassador Programme. Send us 150 words about yourself and what you can do for Skimmed along with a photo and links to your social channels and we can take it from there.

For the Bloggers…

Turn your entrepreneurial spirit and love for staying fit into a lasting partnership. Share Skimmed Milk with your readers and followers, and earn a commission on referred sales.

We are constantly looking for influential and emerging bloggers to write for our blog and share valued content with our readers. Send us 150 words about yourself and what you can do for Skimmed Milk along with a photo and links to your social channels and we can take it from there.

Submit your application to hello@skimmedmilk.london

We reserve the right to use any submitted ambassador content on skimmed milk digital channels.


+ WHAT IS OUR TWITTER HANDLER?

Ok... So we made a mistake on our fabulous milk cartons - We are only human.

The correct twitter handle is @skimmedmilkLDN

Sorry for the confusion people.


ANYTHING ELSE?

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